SHIPPING & RETURNS
Delivery Methods:
Standard Delivery: Delivery within 4 to 5 working days from dispatch.
Free Shipping : Enjoy free shipping on all orders over €69 in Metropolitan France. An exclusive advantage to allow you to discover our creations at no extra cost.
Premium Packaging : Each Ayvi jewel is carefully packaged in a luxury box, designed to ensure optimal protection of your order while providing a memorable unboxing experience. We pay particular attention to every detail to offer you a presentation that lives up to our know-how.
Delivery Costs : Delivery costs will be calculated based on the method chosen and will be clearly indicated during the ordering process.
We are committed to shipping your order within 24 hours of its validation, ensuring fast and reliable delivery.
Return and Exchange Policy
Ayvi , we are committed to providing an exceptional experience to our customers, from the design of our pieces to the receipt of your order. If, despite our best efforts, you are not completely satisfied with your purchase, we offer you 14 days to exchange or refund.
Return Procedure:
Please complete the return form included in your order.
Return your items to the following address: Ayvi – Returns Service
58 rue Monceau, Paris 75008
All products must be returned in their original packaging, undamaged and unused.
Return Policy : Return shipping costs are your responsibility, unless there is an error on our part or the item is defective. In these situations, we will provide you with a prepaid return label.
Exchange or Refund : Upon receipt of your returned items, we will proceed with an exchange or refund, according to your preferences. The refund will be made by the same means of payment as that used when ordering, or in the form of a credit to be used on a future order.